Quick steps to resolve common issues and keep your water running safely.

Need Help With Your Water System?

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Leaks or system issues can happen, but most situations can be stabilized in minutes. Follow the steps below to safely manage your system until a technician can assist.

If this is urgent, call us now: (905) 857-1540

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Learn how to quickly bypass your K5 system if you notice a leak or issue, while keeping water flowing to your home

How to Bypass Your Kinetico K5 Drinking Water Station®

If you ever experience an issue with your plumbing, water pressure issues, or any issues with the K5 unit itself, this easy how-to video outlines the steps to bypass your K5 and allow you to diagnose the issue while still having running water.

How to Bypass Your Kinetico Water Softener

With a point-of-entry system such as a Kinetico water softener, knowing how to bypass the system is important. In the event of a water main issue, a plumbing issue, or an issue with the softener itself, bypassing it allows you to maintain constant availability of water in your home while being able to safely diagnose any issues.

Temporarily bypass your softener to stop issues and maintain water access until service arrives.